Terms of Service

Sol Health Technologies, Inc.
188 E 64th St, New York, NY 10065

Practice Policies

1. Appointments and Cancellations

The standard meeting time for Live Therapy Sessions is 45 minutes. Requests to change the 45-minute session need to be discussed with the therapist intern in order for time to be scheduled in advance.

Please remember to cancel or reschedule 72 hours in advance. If you request to cancel or reschedule less than 72 hours in advance, the therapist intern may try to do so, however they are not obligated to. This is necessary because a time commitment is made to you and is held exclusively for you. The time commitment is also important to the therapist intern due to their clinical hours accrual. If you are late for a session, you may lose some of that session time.

2. Telephone Accessibility

If you need to contact your therapist intern between sessions, please message them via the IntakeQ client portal. Therapist interns are often not immediately available; however, they will attempt to return your call within 24 hours. Please note that Face- to-face sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick or need additional support, phone sessions are available. If a true emergency situation arises, please call 911 or any local emergency room.

3. Social Media and Telecommunication

Due to the importance of your confidentiality and the importance of minimizing dual relationships, Sol Health clinicians do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). This is because adding clients as friends or contacts on these sites can compromise their confidentiality and their respective privacy. It may also blur the boundaries of the therapeutic relationship. If you have questions about this, please bring them up when you meet with your therapist intern and discuss more about it.

4. Electronic Communication

Sol Health cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, please discuss this with your therapist intern. While therapist interns may try to return messages in a timely manner, Sol Health cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

Services by electronic means, including but not limited to telephone communication, the Internet, facsimile machines, and e-mail is considered telemedicine by the State of California.Under the California Telemedicine Act of 1996, telemedicine is broadly defined as the use of information technology to deliver medical services and information from one location to another.If you and your therapist intern chose to use information technology for some or all of your treatment, you need to understand that:

(1) You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.

(2) All existing confidentiality protections are equally applicable.

(3) Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee.

(4) Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.

(5) There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs.

Effective therapy is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences.

When using information technology in therapy services, potential risks include, but are not limited to the therapist's inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues),sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the therapist not being aware of what he or she would consider important information, that you may not recognize as significant to present verbally to the therapist.

5. Termination

Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. Sol Health may terminate treatment after appropriate discussion with you and a termination process if the company determines that the psychotherapy is not being effectively used or if you are in default on payment. Sol Health will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist intern, Sol Health will provide you with a list of other qualified therapist interns. You may also choose someone on your own or from another referral source.
Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, Sol Health must consider the professional relationship discontinued.

Last updated: April 6th, 2023