Terms of Service

Practice policies

1. Appointments and cancellations

The standard length of a live therapy session is 50 minutes with a Graduate therapist intern, and 55 minutes with an Associate therapist.

Please cancel or reschedule at least 24 hours in advance. If you cancel or reschedule with less than 24 hours' notice, or you do not attend your session, you will be charged the full session rate:

• $30 for a session with a graduate therapist intern
• $100 for a session with an associate therapist

This policy exists because the time is reserved exclusively for you, and because consistent attendance matters to your clinician's clinical hours accrual. If you arrive late, you may lose some of that session time.

2. Reaching your clinician between sessions

If you need to reach your clinician between sessions, message them through the Sol Health client portal. Clinicians are not always immediately available, but will make an effort to respond within 24 hours. Video sessions are strongly preferred over phone sessions; phone sessions may be available if you are traveling, unwell, or need additional support.

In an emergency, call 911 or go to your nearest emergency room. If you are in a mental health crisis, you can call or text 988 to reach the Suicide and Crisis Lifeline, available 24/7.

3. Social media and dual relationships

To protect your confidentiality and to avoid blurring the boundaries of the therapeutic relationship, Sol Health clinicians do not accept friend or contact requests from current or former clients on social networking sites. If you have questions about this, raise them with your clinician.

4. Electronic communication

Sol Health cannot guarantee the confidentiality of communication through unsecured electronic channels, including text messages and standard email. If you prefer to use email or text for scheduling or cancellations, discuss it with your clinician. Please do not use these channels to discuss therapeutic content or to request help in an emergency.

Services delivered electronically are considered telehealth. If you and your clinician use technology for some or all of your treatment, you should understand that:

1. You may withhold or withdraw consent at any time, without affecting your right to future care or treatment, and without risking the loss of any benefits you're otherwise entitled to.
2. All existing confidentiality protections apply equally.
3. You have access to the health information transmitted during telehealth sessions, in accordance with our Notice of Privacy Practices.
4. Your identifiable information from telehealth sessions will not be shared with researchers or other entities without your consent.
5. Telehealth carries potential risks, consequences, and benefits, which are described in our Telehealth Consent.

5. Session recording and documentation

To support accurate clinical documentation and the training, supervision, and professional development of our clinicians, your sessions may be audio-recorded and transcribed using secure tools and third-party service providers bound by HIPAA business associate agreements. We do not record video. Recordings and transcripts are kept for a limited period set at the organization level (currently 30 days), after which they are permanently deleted and cannot be recovered.

Recording is optional. You may decline it at any time, for a single session or for all sessions, by telling your clinician or by turning recording off in your client portal, which applies to your future sessions. Declining will not affect your access to care, the quality of your care, or your right to future treatment.

Sol Health will never sell your recordings, transcripts, or any other health information; will never use them to train artificial intelligence models; and will never use them for any purpose unrelated to your care.

Full details are set out in our Telehealth Consent and Notice of Privacy Practices, both incorporated into these Terms by reference.

6. Termination of the therapeutic relationship

Endings matter, and it's important to have a termination process so that care can close with some intention. How long that process takes depends on the length and intensity of your treatment.

Sol Health may end treatment, after discussion with you and an appropriate termination process, if we determine that therapy is not being used effectively, or if your account is in default on payment. We will not end the therapeutic relationship without first discussing the reasons with you. If therapy ends for any reason, or you request a different clinician, we will provide you with a list of other qualified clinicians. You are also free to seek care elsewhere.

If you do not schedule an appointment for three consecutive weeks, and you have not made other arrangements in advance, Sol Health must consider the professional relationship discontinued, for legal and ethical reasons. This protects both you and your clinician from an open-ended relationship in which duty of care is unclear. You are always welcome to return and re-engage in care.

7. Clients under 18

For clients under 18, these Terms are agreed to by a parent or legal guardian through Sol Health's guardian consent process, except where state law gives the minor client the independent right to consent to their own care.

8. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. This does not limit any rights or protections available to you under the laws of the state in which you receive services — including state health privacy, telehealth, and consumer protection laws, which continue to apply.

9. Changes to these Terms

We may update these Terms from time to time. When we make a material change, we will update the date below and notify you through the client portal or by email. Continuing to use Sol Health's services after a material change means you accept the updated Terms.

Last updated: July 28th, 2026