Telehealth Consent

Introduction

Teletherapy uses secure, real-time electronic communication so that you and your clinician can work together remotely. The systems we use include network and software security protections designed to keep your identity and your information confidential, and to protect your data against corruption or loss.

Expected benefits

• Better access to care, from wherever you are.
• More efficient scheduling and continuity of care.
• Fewer barriers (travel, cost, time) to consistent treatment.

Possible risks

As with any clinical service, teletherapy carries potential risks. These include, but may not be limited to:

• In rare cases, the information transmitted may not be sufficient, for example, due to poor audio quality, to allow your clinician to make appropriate clinical decisions.
• Delays in evaluation or treatment could occur because of equipment failures or connectivity problems.
• In very rare instances, security protections could fail, causing a breach of privacy of your personal health information.
• In rare cases, incomplete access to records could contribute to a judgment error.

Therapy is often supported by a clinician's ability to observe you directly — your presentation, body language, and other in-person cues. In teletherapy, some of those observations are reduced or unavailable. A possible consequence is that your clinician may not become aware of something they would consider clinically important, but which you may not think to mention.

Session recording and transcription

To support accurate clinical documentation and the training, supervision, and professional development of our clinicians, your sessions may be audio-recorded and transcribed using secure electronic tools and third-party service providers. Every one of those providers is legally bound under a HIPAA business associate agreement to protect your information.

Please read this section carefully.

What is captured. The audio of your session, and a written transcript generated from that audio. We do not record video of your sessions.

Why we do it. Two reasons. First, to help your clinician prepare accurate documentation of your care, so that more of the session can be spent with you rather than on paperwork. Second, to support clinical supervision and the development of our clinicians, many of whom are therapists in training working under licensed supervision. Supporting our clinicians' growth is central to how Sol Health works, and it exists in service of the care you receive.

Who can access it. Your clinician, their clinical supervisor, and authorized Sol Health personnel who have a legitimate need to access it in connection with your care. Recordings and transcripts are part of your confidential health information and are protected by the same laws and safeguards as everything else in your record.

How long we keep it. Audio recordings and transcripts are kept for a limited period set at the organization level, currently 30 days, after which they are permanently deleted and cannot be recovered. The clinical documentation your clinician prepares from them is retained as part of your clinical record in accordance with applicable law.

What we will never do.

• We will never sell your recordings, transcripts, or any other health information.
• We will never use them to train artificial intelligence models — not ours, not anyone else's, not even in de-identified form.
• We will never use them for advertising or marketing that identifies you.
• We will never use them for any purpose unrelated to your care and the clinical work that supports it.

You can say no. Recording is entirely optional. You may decline it at any time, for any reason, and you never have to explain why. You can:

• Tell your clinician, during a session or between sessions, that you don't want your sessions recorded; or
• Turn recording off yourself in your Sol Health client portal. This applies to your future sessions.

You may decline recording for a single session or for all of your sessions. Declining will have no effect on your access to care, the quality of your care, your relationship with your clinician, or your right to future treatment. If you withdraw consent, recording stops going forward.

Clients under 18

For clients under 18, consent to teletherapy and to session recording is given by a parent or legal guardian through Sol Health's guardian consent process, and the right to decline or withdraw that consent is exercised by the parent or guardian — except where state law gives the minor client the independent right to consent to their own care, in which case those rights belong to the client.

What you're agreeing to

By signing this form, I confirm that I understand the following:

1. The laws protecting the privacy and confidentiality of health information apply to teletherapy, and no information obtained through teletherapy that identifies me will be disclosed to researchers or other entities without my consent.
2. I have the right to withhold or withdraw my consent to teletherapy — and my consent to session recording — at any time, without affecting my right to future care or treatment.
3. Alternative methods of care may be available to me, and I may choose one at any time. My clinician has explained the alternatives to my satisfaction.
4. I may expect the anticipated benefits of teletherapy, but no particular result can be guaranteed.
5. My sessions may be audio-recorded and transcribed as described above; I may decline this at any time with no effect on my care; and my information will never be sold, never used to train AI models, and never used for any purpose unrelated to my care.

Consent

I have read and understand the information above regarding teletherapy, have discussed it with my clinician, and all of my questions have been answered to my satisfaction. I give my informed consent for the use of teletherapy in my care, and authorize my clinician to use teletherapy in the course of my diagnosis and treatment.

The state in which you receive services may give you additional rights.

Last updated: July 28th, 2026